Refund policy
Refund & Return Policy
Effective date: August 2025
At Licenzivo, your satisfaction is our priority. If something isn’t right, we’re here to help with a clear, consumer-friendly policy that meets Google and local consumer standards.
|
Topic |
Summary |
|
Return window |
30 days from the purchase date |
|
Product condition |
New digital licenses/keys (software) |
|
What we accept |
Returns for both defective and non-defective products (including change-of-mind), “not as described”, non-delivery, or technical issues |
|
Exchanges |
Yes — replacement key or equivalent product if you prefer |
|
Fees |
No restocking fees; no hidden charges |
|
Refund method |
Original payment method |
|
Processing time |
We issue the refund immediately after approval; your bank/card may take up to 7 days to post it |
|
How to start |
Email contact@licenzivo.com or call +32 460 21 96 69 with your order number |
What’s Covered
- Change-of-mind (non-defective) — you may request a return within 30 days.
- Product not delivered — you didn’t receive your license or download link by email.
- Product not as described — the delivered item doesn’t match its listing.
- Technical issues / defects — download, activation, or major functionality problems.
Digital goods note: Most issues are solved quickly. If we can’t resolve a technical or delivery problem within 48 hours of your report, you can choose a full refund or a replacement.
How to Request a Return or Refund
- Contact us at contact@licenzivo.com (or call +32 460 21 96 69) within 30 days of purchase.
- Include your order number, product name, and a brief reason (optional for change-of-mind).
- We will verify and respond promptly. If approved, we will:
- Issue a replacement/exchange, or
- Process a full refund to the original payment method.
Additional Details & Fair Use
- For digital licenses, no physical return is required. We may deactivate/void the affected key as part of the refund process.
- To prevent abuse and fraud, we may request basic verification (e.g., order email, screenshots of error messages) when applicable.
- Please review product specs before purchase; we’re happy to answer pre-sale questions.
Contact
Company: cube IT solutions BV
Store: Licenzivo
Address: Pathoekeweg 9B 009, Industriezone Herdersbrug, 8000 Brugge, Belgium
Phone: +32 460 21 96 69
Email: contact@licenzivo.com
This policy is designed to be transparent and customer-friendly while complying with marketplace requirements. It applies to purchases made directly on licenzivo.com.